Nice and TechSee Win Two Stevie® Awards for Transforming Customer Service with Visual AI

Our partners are at the center of everything we do, and delivering a seamless service experience is key to their success. And that commitment to excellence is exactly what led to our latest achievement.

We’re proud to share that we have been recognized with two Bronze Stevie Awards alongside TechSee for transforming customer service through Visual AI.

🏆 Best Customer Engagement Initiative

🏆 Innovation in Customer Service

By enabling customers to show instead of tell, we’ve turned complex support calls into faster, clearer, and more collaborative experiences, improving first-call resolution and boosting customer confidence along the way.

This recognition from the Stevie Awards reinforces our commitment to delivering smarter, more intuitive service for our partners and customers.

"Being recognized as a service innovator by the Stevie® Awards validates the importance Nice puts on our customer experience.  The utilization of TechSee has made a dramatic improvement in our ability to turn a customer's cell-phone into a "Live" real-time tool for troubleshooting.  This visual experience has improved our 1st time call resolution which is the "Gold" standard in customer support," said Greg Hancock, Sr. Director of Operations at Nice. "Our partnership with TechSee made it possible to translate this innovation into daily usage by our teams. When customers can show us the issue, service becomes faster, clearer, and more personal."

For details, see press release from PR Newswire.