Telephone Support
Urgent Issues
Please contact us via telephone at (760) 438-7000 or (253) 201-2918 (Nice/HySecurity). The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voicemail. Please be sure to leave your name, phone number, and a brief description of the problem you are experiencing.
Telephone Support Hours
The Nice North America Technical Support Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application Engineers can assist dealers and installers with their technical questions.
| Brand | Times | Phone |
|---|---|---|
| Nice | HySecurity | Monday – Friday, 6:00 a.m. – 4:00 p.m. PST | (253) 201-2918 |
| Linear Access, Gate and Door, Radio Controls | Monday – Friday, 5:00 a.m. – 4:30 p.m. PST | (760) 438-7000 |
| 2GIG | Saturday, 7:00 a.m. – 3:30 p.m. PST | (760) 438-7000 |
| Mighty Mule | Monday – Friday, 8:00 a.m. – 7:00 p.m. EST. Saturday, 10:00 a.m. – 6:30 p.m. EST | (760) 438-7000 |
| Nice Home Management (ELAN) Control System, Gefen, SpeakerCraft, Furman Power, Panamax, Proficient Audio | Monday – Friday, 6:00 a.m. – 4:00 p.m. PST
Closed every Tuesday between 1:20pm and 2:30pm PST | (760) 438-7000 |
Recommended Tools
Following are the recommended tools to have on hand by troubleshooting area for better results when contacting Tech Support:
Access Control
Multimeter
Small blade screwdriver
Laptop computer with USB-to-serial adapter
#2 Phillips screwdriver
Butt Set
AccessBase 2000 software
eMerge V3.3 Integrated Security
Multimeter
Small blade screw driver
eMerge CD
#2 Phillips screwdriver
NNCT (network node config tool)
Laptop computer with CAT5 patch cable
Gate Operators
Multimeter
Small blade screw driver
2 and 3 amp fuses
#2 Phillips screwdriver
Jumper wires
Socket set
Intercom
Multimeter
#2 Phillips screwdriver
IEI Keypads
Run keypad self-test (see instruction manual)
Appropriate screwdrivers
#2 Multimeter
Wiring tools (cutter/stripper)
Personal Emergency
Multimeter
RA-2400 software
Laptop computer with USB to serial adapter
Security
Multimeter
Small blade screw driver
Laptop computer with external modem
#2 Phillips screwdriver
Butt Set
AccessBase 2000 software
Audio, Video, Data
Multimeter
Small blade screw driver
Laptop computer with external modem
#2 Phillips screwdriver
Butt Set
AccessBase 2000 software
Non-urgent Issues
We encourage you to contact us via email or live chat for less urgent issues. This allows us to assist customers with critical issues via the telephone and eliminates having you wait for assistance. Our goal is to respond to all email requests within four (4) business hours.